Terms of Service

JobShackPRO is business software that helps service businesses manage customers, Jobs, Job Sheets, estimates, invoices, payments, and communications. The service is not legal, tax, accounting, financial, insurance, or telecommunications advice, and it does not replace your professional judgment or obligations to your customers.

You must be at least 18 and have authority to bind the business using the account. You are responsible for account credentials, users you invite, activity under your account, and keeping account and billing information accurate. Notify us promptly of suspected unauthorized access.

You retain your rights in data you enter into the service. You grant JobShackPRO a limited right to host, process, transmit, and display that data solely to provide, secure, support, and improve the service and meet legal obligations.

You represent that you have the necessary rights, notices, and lawful basis to enter customer information and send communications. You are responsible for the accuracy of your estimates, invoices, payment terms, taxes, service commitments, customer links, and records.

JobShackPRO lets you choose email, SMS, or both for customer updates such as service notifications, estimate links, and invoice or payment links. You, not JobShackPRO, are the sender responsible for the customer relationship and for selecting the appropriate channel.

Before using SMS, you must obtain and retain legally sufficient, voluntary, informed, and campaign-specific consent from each recipient; clearly identify the sending business and message purpose; honor all opt-outs; and comply with applicable law, carrier rules, and provider policies. You must not make SMS consent a condition of purchase or service, send spam or unlawful content, or use a service/transactional consent to send marketing messages.

Message frequency varies based on the recipient's requested service activity. Message and data rates may apply. Recipients can reply STOP at any time to opt out. For assistance, recipients can reply HELP to the number from which they received a message or contact the sending business. Carriers are not liable for delayed or undelivered messages.

You may use SMS only after a messaging provider and sender are properly registered and configured. We may block, suspend, or remove messaging access when we reasonably believe a message, consent record, or use case is noncompliant or creates risk for the service, a carrier, or a recipient.

You may not use the service to violate law, infringe rights, impersonate others, send unwanted or deceptive communications, transmit malware, interfere with the service, reverse engineer the service except where law prohibits restriction, evade usage or security controls, or resell/white-label the service without written permission.

Subscription fees, billing intervals, trials, renewal terms, and cancellation details are shown at checkout or in your account. You authorize charges for the selected plan until cancellation takes effect. Except where required by law or stated in writing, fees are nonrefundable for partial billing periods.

The service uses third-party providers, including Stripe, Supabase, Resend, Twilio, and Vercel. Their services may be subject to separate terms, and service availability can depend on them. We are not responsible for third-party services outside our reasonable control.

Our Privacy Policy is part of these Terms and explains our data practices. You should maintain your own appropriate records, backups, and customer-consent evidence. An account owner can request account closure after exporting data; the account remains recoverable for 30 days before it becomes eligible for irreversible deletion, subject to legal retention requirements.

JobShackPRO and its software, documentation, and branding are owned by JobShackPRO or its licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, nonexclusive, nontransferable right to use the service for your internal business purposes.

We may suspend or terminate access for nonpayment, security risk, unlawful or noncompliant use, or material breach. The service is provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not guarantee uninterrupted operation, delivery of any communication, payment collection, customer response, or a particular business result.

To the maximum extent permitted by law, JobShackPRO is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total liability for a claim arising from the service will not exceed the amount you paid to JobShackPRO for the service during the 12 months before the event giving rise to the claim.

You will defend, indemnify, and hold harmless JobShackPRO and its personnel from claims, losses, liabilities, and reasonable costs arising from your data, your customer communications, your failure to obtain required consent, or your violation of these Terms or applicable law.

These Terms are governed by the law of the jurisdiction identified in the applicable order form or, if none is identified, the jurisdiction in which JobShackPRO is organized, without regard to conflict-of-law rules. We may update these Terms by posting an updated version; where required, we will provide additional notice before a material change takes effect.