Privacy Policy

JobShackPRO is a business software provider. Our account holders decide which customer information to enter and which customer communications to send. As between JobShackPRO and an account holder, the account holder is responsible for its customer relationships, notices, consent, message content, and lawful use of the service. We process that customer data to provide, secure, support, and improve the service.

• Account and business information: names, email addresses, organization details, subscription and support information.
• Customer and work information: contact details, Jobs, Job Sheets, estimates, invoices, payment records, notes, attachments, and communication history entered by an account holder.
• SMS information: mobile phone numbers, the recorded date of SMS consent or withdrawal, message content, delivery-provider message identifiers, and delivery status information needed to provide customer updates.
• Technical information: log, device, browser, IP-address, authentication, and security information generated when the service is used.
• Payment information: subscription-payment information processed by our payment provider. We do not store full payment-card numbers on our servers.

• Provide, maintain, secure, and support JobShackPRO.
• Authenticate users, manage subscriptions, prevent fraud, and enforce our Terms.
• Generate estimates, invoices, payment links, and other requested service records.
• Deliver emails or SMS only when an authorized account holder asks the service to do so and the applicable communication settings permit it.
• Comply with law, resolve disputes, and protect the rights, safety, and property of JobShackPRO, users, and others.

JobShackPRO can help an account holder send service-related SMS updates, such as on-the-way notices, estimate links, and invoice or payment links. Message frequency varies with requested service activity. Message and data rates may apply.

Mobile phone numbers and SMS originator opt-in data and consent are not sold, rented, shared, transferred, or exchanged with third parties or affiliates for their own marketing or promotional purposes. We may use service providers, including messaging providers, only to operate and deliver the requested messaging service. SMS consent is not a condition of purchasing or using JobShackPRO or the underlying service.

A recipient may stop a messaging program by replying STOP to a message. For help with a message, a recipient may reply HELP or contact the business that sent it. Account holders must promptly honor opt-out requests and may not use JobShackPRO to send marketing messages without separate, legally sufficient consent.

We share information only as needed to operate the service or when legally required. Our service providers may include Supabase (data hosting and authentication), Stripe (billing and payments), Resend (email delivery), Twilio (SMS delivery), Vercel (hosting), and security, analytics, and support providers. They may process information only for the services they provide to us. The SMS-consent restriction in Section 4 applies notwithstanding any other statement in this policy.

We may also disclose information to comply with law, enforce our agreements, respond to lawful requests, or protect people and property. We do not sell personal information.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, and you should protect account credentials and notify us of suspected unauthorized use.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. When an account owner requests closure, the account remains recoverable for 30 days before it becomes eligible for irreversible deletion, subject to legal retention requirements.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or to object to certain processing. Account holders can manage much of their information in the service. For other requests, email privacy@jobshackpro.com. We may need to verify your identity and authority before acting on a request.

JobShackPRO is a business service and is not directed to children. Do not use the service to submit children's information unless you have a lawful basis to do so. The service may link to third-party sites or payment pages, which have their own terms and privacy practices.

We may update this policy when our practices or legal requirements change. We will post the updated version and update the date above. For material changes, we will provide additional notice when required by law.